Privacy Policy

A Friendly Guide to Multi Lingua Legal Translation LLC’s Terms and Privacy Policy

When you’re working with a translation service like Multi Lingua Legal Translation LLC (MLT), it’s important to know what to expect. We’ve created this simple guide to walk you through the key details of our terms and conditions, as well as how we protect your personal information. We want to make sure everything is clear from the start, so let’s dive in!

What Happens When You Request a Service?

When you ask us for a quote for services like translation or interpretation, you’re starting a conversation with us. We provide you with a cost estimate (called a “Quote”), and once you approve it, we get started. Simple, right? But before we move ahead, here are some important things to know about how we work together.

What You Should Know – Terms and Conditions

Key Definitions

First, let’s get some definitions out of the way. These are the terms you’ll see throughout this guide, and they help explain how everything fits together.

Services – This is what we do for you, like translating your documents or interpreting conversations.
Party – This refers to either you (the client) or us (MLT).
Quote – The cost estimate we give you for the service you’ve requested. This will outline the price and what we’ll deliver.
Intellectual Property – This includes copyrights, trademarks, patents, and trade secrets. Whether registered or unregistered, these are types of intellectual property.
Confidential Information – Any sensitive or private information shared between you and us. Don’t worry, we don’t include anything publicly available or anything we’re legally required to disclose.

Our Services

At MLT, we offer more than just translations and interpretations. We also handle notarizations, Apostilles, certifications, and even legalizations. If you’re looking for something outside our usual services, just let us know! We’re flexible, but we’ll need to agree on the details in writing.

How to Request Services – When you send us your documents for translation or ask for interpretation services, you’re agreeing to our terms and conditions.
When the Contract Begins – Our working relationship officially starts after you accept the Quote we provide. Before that, neither of us is obligated to move forward.
Word Counts & Pricing – Sometimes, the number of words can change in translation. Some languages take more words to say the same thing, and some take fewer. Don’t worry though — this won’t affect the price.
Right to Decline – We reserve the right to refuse service if the content you send is offensive or inappropriate. But this is rare, and we always communicate clearly if this happens.

Delivery of Services

Here’s where we roll up our sleeves and get to work. We aim to provide you with high-quality translations or interpretations in a timely manner. However, there are a few things to keep in mind.

We Deliver After Payment – Once we’ve received your payment, we begin working on the Services as outlined in the Quote. We stick to our usual processes to ensure everything runs smoothly.
Responsibility for Your Source Materials – It’s important that the documents you send us are accurate and complete. We won’t correct errors in your original files, so it’s up to you to make sure they’re good to go. If there’s a mistake in your documents, it could affect the translation, but we aren’t liable for that.
Meeting Deadlines – We do everything we can to meet your deadlines. If you’ve set a specific date, we’ll do our best to stick to it. But if something unexpected comes up that delays the project, we’ll keep you informed — though we can’t be held responsible for delays outside our control.

How Payment Works

Now, let’s talk about how payments work. Our goal is to keep it straightforward, so here are the basics.

Full Payment Upfront – We ask for payment before we start working. If, for any reason, we can’t complete your project, we’ll refund your money.
How to Pay – You can pay by bank transfer, credit card, cash, or cheque. Easy!
No Cancellations After Work Begins – Once we start working, the project can’t be canceled. However, if you have any concerns about the final product, reach out to us — we’re here to help!
Dissatisfied? Let Us Know! – If something’s not right with your translation, contact our customer service team. Refunds are handled on a case-by-case basis, but we’re always happy to discuss any concerns.
Late Deliveries – We take deadlines seriously, and if we go over the agreed delivery time, we’ll refund you 5% of the total fee for each day we’re late.

Protecting Your Intellectual Property

Rest assured, we respect your intellectual property. Here’s how it works –

Your Intellectual Property – The documents and materials you provide are yours. We don’t claim ownership over them.
Our Intellectual Property – On the flip side, our processes, methods, and knowledge are ours. You can’t use them without our permission, but they help ensure you receive top-notch services.

Confidentiality is Key

We understand that your documents may contain sensitive information. Here’s how we protect your confidentiality –

Keeping It Private – We’ll keep everything confidential unless we have to share it with someone to perform the service (like a translator). Even then, we only share what’s necessary to get the job done.
When We Can Share Information – We can share your information if –
1. It’s with our team members or contractors who need it to complete the project.
2. You give us written consent to share it.
3. We’re required to share it by law.

Privacy Policy – How We Handle Your Data

At MLT, we take privacy seriously. Here’s how we use and protect your personal information.

Why We Collect Your Information

We only collect the information we need to invoice you and deliver your final documents. That’s it! Your data isn’t shared with anyone else. We use it to –

Contact you about your request.
Provide the services you’ve asked for.
Let you know about any special offers or updates.
Assist you with customer support, if needed.

What Information Do We Collect?

Here’s the type of information we might collect –

Your contact details (like your phone number or email address).
Billing information and preferences.
Details about your industry and location, if relevant.

How We Use Your Information

We don’t sell or rent your personal information to third parties.
We don’t use cookies on our website, so your browsing data stays private.
We don’t share your personal data with anyone outside of MLT unless you ask us to do so.

Keeping Your Data Safe

We store your contact details and project files in case you need them later. This also helps with accounting. But don’t worry. Your information is stored securely, and we don’t keep anything we don’t need.

Updates to Our Privacy Policy

We may update our privacy policy from time to time, but we’ll always let you know when we make changes. Continued use of our services means you’re agreeing to any updates.

Have Questions? Get in Touch!

If you have any questions or concerns about our services or how we handle your data, don’t hesitate to reach out. We’re always happy to help!

Multi Lingua Legal Translation LLC
info@multilingua.ae